Paragon Door Systems
The Roller Shutter Company
Roller shutter doors
&
Industrial doors maintenance
Paragon Door Systems - Where Service Matters
“We are passionate about customer service”
To continually demonstrate to all our customers that:
Paragon Door Systems are committed to 100% customer service.
We accomplish this by: adhering to our core values; by taking a detailed approach to our customers’ needs, and a comprehensive approach to all aspects of our business.
Our Promise is to provide a consistent, efficient and outstanding service at all times.
We provide door solutions for our customer’s needs, from the supply and installation of a new door to the repair and maintenance of existing products.
We place our Customer’s needs above all else, always endeavoring to exceed their expectations.
We invest in employee development - encourage empowerment with accountability and invite all to share in the Company’s success.
We value customer orders, they enable us to remain in business, but more than that, we want all your future business to come to us.
To win this, we will not only compete on price; we will provide you with a service that meets or exceeds all your expectations.
To help us succeed in this, we have identified our core values and beliefs, upon which our foundations have been built.
Our Partners
Paragon Door Systems will only partner with suppliers of high quality goods and services so that we can continue to raise the bar with outstanding products and Customer Service.
Your Premises
Experienced in working in all types of environments including sectors
such as: Food, Chemical, Blue Chip, manufacturing, distribution
warehouses and general public areas.
Paragon Door Systems are well aware of the requirements to work safely and to comply with your company’s specific requirements to safe guard: not only our own engineers; your company’s employees and
visitors, but to also ensure that the work we carry out is safe, compliant
and does not have a negative impact on your own operations.
Core values
We are passionate about our customers
· To provide honest and objective advice freely.
· Serve and please our customers with outstanding customer service through the quality of our products and services.
· Take pride in the work we do.
· Vigorously promote and protect our reputation.
To act with integrity and show respect
· Demonstrate a commitment to integrity and ethics.
· Show respect for and value all individuals.
· Comply with customer’s own site requirements.
To have the humility and desire to learn
· Display openness and curiosity to learn from anyone, anywhere.
· Solicit and provide honest feedback.
· Personally commit to continuous improvement and willingness to change.
· Admit our mistakes and learn from them.
· Never underestimate our competition
To enjoy success.
· Achieve and celebrate results.
· Have a "can-do" attitude and drive to get the job done.
· Recognise people’s contribution and show appreciation.
· Help people to be their best by providing continuous training and feedback.
· Work with associates as a team to accomplish results and success.
· Make difficult decisions.
We strive for simplicity
· Stop processes, procedures and activities that slow us down or do not add value.
· Deal with people and issues directly and avoid hidden agendas.
These core values are crucial to the success of our business. By practising these values we will provide a service difficult for our competitors to match, thereby ensuring our long term success.
Our success will motivate us to continue and improve our service.
Our engineers are trained to the highest standards in all disciplines, and have been awarded certification by external bodies, which make our engineers some of the most versatile door and gate engineers in the Country.
TRAINING